Implementation of oS-Results

Implementation of OS-Results

Fig.: Consulting support for action planning

Tips for improving Action Planning Following OS

Requirements: Effective and efficient action planning following OS requires, among other things, excellent organization. It is not sufficient to make supervisors responsible for action planning in their organizational units, although this is, regrettably, still practiced in many companies. Generally speaking, action planning can be organized in two different ways:

  1. Decentralized in workshops on the departmental level including all staff members of those organizational units;
  2. Centralized in expert meetings on a company-wide level.

ISPA support: ISPA consult tends to integrate the two approaches, focusing on decentralized action planning in workshops moderated by the direct supervisor or by other people. If the direct supervisors are expected to moderate, we offer moderation trainings and other individual support. If, however, workshop moderation requires delegation to professionals, we are able to strengthen the HR department with highly specialized consultants from the ISPA consult team according to current demand and agreement on an obligatory time schedule. We recommend centralized action planning when company-wide solutions are demanded arising from the identification of similar issues in many organizational units of the company. A centralized type of action planning is also recommendable when the results of decentralized action planning need further handling by specialists before being introduced throughout the company. To aid in this process, we offer the contribution of our experienced consultants who might become a member of those expert teams or can function external advisors.

Requirements: When action planning takes place in multiple locations within the company, keeping track of the proceedings can become difficult. As a consequence, the processes of action planning run the risk of being perceived as out of control by the top management. Experience shows that if this is the case, even rather promising processes of action planning frequently fail or cannot tap their full potential. Multi-project management offers a number of interesting concepts and tools, which might be applied in order to manage action planning.

ISPA support: On demand of client companies we have developed a special software package, called “Follow-up Activity Planner” (FAP). This software allows the central OS project team, as well as lower ranked project teams and other authorized supervisors who have access to the data, to monitor the present state of action planning in the company at any given point. Colored markers indicate whether the progress of the action planning of a specific organizational unit goes according to plan (marked green) or shows minor or even larger backlogs (marked yellow or red).

See “Products” for further information.

Requirements: In general, there is only limited time available for action planning workshops with staff members on the departmental level. Therefore, it is essential to optimize the process of action planning and its contents in order to get the best possible results in terms of ideas, concepts, and tools for improving present working conditions. Possibly divergent needs and goals of the participants as well as, for example, destructive personal conflicts within the working groups can always pose a challenge and might make cooperative decision-making very difficult or, at worst, impossible.

ISPA support: We prefer a rational look at the action planning processes, composed of problem analysis, search for suitable courses of action, evaluation of alternative identified problem solutions, and, finally, decision-making followed by implementation and controlling of the planned changes. Though highly interrelated, each component is considered separately and the subject of specific methods and tools. Client companies decide whether supervisors or members of the HR department are able and ready to manage these processes or whether professional help from our specialists in consulting and workshop moderation is demanded. In this case, our specialists enhance the capacity and competency of the client’s HR department during the most important phase of OS.

Requirements: Optimized action planning requires creative decision-making tools and methods. Among them, brainstorming and Metaplan techniques belong to the most frequently applied ones. Other available tools and methods have their origin in behavioral sciences; they can be found in concepts such as change management, team management, group dynamics, crisis management, coaching, action learning, information and communication, leadership practices, and others. A mix of all these tools and methods will be helpful in cases where the focus of action planning lies on results.

ISPA support: Our well-trained and experienced experts apply the aforementioned tools and methods whenever required. We also offer additional support, which can include

  • FAP software (as mentioned above);
  • ready-made training programs in workshop moderation for supervisors;
  • ready-made standard routines for action planning workshops on the departmental level, moderated by experts from the ISPA team;
  • checklists based on best practices in action planning, called RAPIDA (Respond And Produce Innovative Development and Action), in order to speed up the search for alternative courses of action;
  • coachings for individuals and small groups;
  • standardized “World Café” arrangements;
  • standardized forms for reports on action planning results.

Further support is available on request.