Requirements: In general, there is only limited time available for action planning workshops with staff members on the departmental level. Therefore, it is essential to optimize the process of action planning and its contents in order to get the best possible results in terms of ideas, concepts, and tools for improving present working conditions. Possibly divergent needs and goals of the participants as well as, for example, destructive personal conflicts within the working groups can always pose a challenge and might make cooperative decision-making very difficult or, at worst, impossible.
ISPA support: We prefer a rational look at the action planning processes, composed of problem analysis, search for suitable courses of action, evaluation of alternative identified problem solutions, and, finally, decision-making followed by implementation and controlling of the planned changes. Though highly interrelated, each component is considered separately and the subject of specific methods and tools. Client companies decide whether supervisors or members of the HR department are able and ready to manage these processes or whether professional help from our specialists in consulting and workshop moderation is demanded. In this case, our specialists enhance the capacity and competency of the client’s HR department during the most important phase of OS.